Submit a Feature Request

Submit a Feature Request

Help us improve by providing details about the functionality you need.

The requesting customer already has purchased Contact Center CX.

This is for an existing opportunity.

This feature request is for the partner provider portal or otherwise about administering customers.

A feature that could block or has blocked a deal, or is needed to retain or close business.

A feature that would significantly improve workflows, may impact opportunities, but isn’t currently a deal-breaker.

Low impact or minor improvement.

Needed now or tied to a live deal / urgent situation.

Mid-term priority, would impact future growth or expansion.

Useful, but not currently blocking anything.

Long-term or low urgency.

Prioritization Criteria Info

Prioritization Criteria

We appreciate you taking the time to share your insights. Strategic feature requests from our partners are invaluable; they help us ensure our product enhancements are aligned with current customer needs.

Please understand that while we review every submission carefully, not all requests are immediately granted or added to the product roadmap. Our decision-making process involves a thorough evaluation of several factors:

  • The volume of requests for a similar feature across our partner base.
  • The strategic weight and potential impact of the request on product value.
  • The estimated development effort (“lift”) required to accomplish the request.

These factors are weighed together to determine priority and inclusion in our future development cycles. Thank you for your continued partnership and contribution to our product’s success.